“Your call is very important to us.” Is it, really?

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers’ ire. Now, an artificial intelligence bot can step in to cut waiting time and help defuse the situation.

How artificial intelligence is revamping customer call centers

Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and resolved, and the employees who are on the receiving end of callers’ ire. That’s when an AI bot can step in to cut waiting time and help defuse the situation. Correspondent David Pogue talks with the […]

The Best Stock Funds of 2023

Driven by a rebound in large and megacap stocks, in particular the “Magnificent Seven” technology companies, mutual-fund managers who saw double-digit losses in the market rout in 2022 found themselves rewarded for their patience this past year.